At Nag Bags, we strive to ensure that every order arrives safely and on time. While rare, sometimes a parcel may be marked as “Delivered” by the carrier but cannot be located by the customer. In these situations, we follow the steps below to ensure a fair and timely resolution. 

Reporting a Missing Parcel

If your parcel shows as “Delivered” but you have not received it, please notify us within 7 calendar days of the delivery scan. This enables us to work closely with the carrier to locate your package quickly.

When reporting, please:

• Confirm your shipping address is correct.

• Check with family members, neighbours, or building managers who may have accepted the delivery.

• Look around all possible delivery locations (porch, back door, garage, parcel locker, mailbox, etc.).
  

Carrier Investigation

Once we receive your report, we will open a trace with the shipping carrier. Carriers may provide GPS delivery coordinates, delivery photos, or additional delivery details. Please allow 2–5 business days for their response.

Resolution Options

• If the carrier locates the parcel: We will update you right away so you can arrange retrieval.

• If the parcel cannot be located or marked as delivered: We may offer a replacement shipment or a refund, depending on the situation. 

Customer Responsibility

Please note that once a parcel is marked as “Delivered” by the carrier, it is considered proof of delivery. While we strive to help, Nag Bags cannot be responsible for parcels lost or stolen after delivery has been confirmed.

We strongly encourage customers to track their parcels using the provided tracking link, select a secure delivery address, and inquire about adding a signature to the shipping if this is a common occurrence at your address.