Shipping, Returns & Refunds Policy


At Nag Bags, we want you to shop with confidence. Please review our policies below to understand how we handle shipping, returns, and exchanges.

Shipping

  • Origin: All orders ship from our warehouse in Princeton, BC, Canada.

  • Schedule: Orders ship Mondays and Thursdays each week.

  • Carriers: We ship with Canada Post, USPS, Purolator, and trucking companies for large feeder deliveries.

  • Rates: Shipping costs are calculated at checkout based on size, weight, and location. Oversized feeders may require a separate trucking quote after purchase.

  • International Orders: We ship worldwide! If your country isn’t listed at checkout, please contact us for a custom shipping quote.

  • Customs & Duties: All duties and import fees are (DPP) pre-paid and included in your shipping cost.

  • Important Note: We are not responsible for lost, stolen, or misplaced parcels once they are marked delivered by the carrier.

Returns & Exchanges

First 30 Days

We are committed to your satisfaction. Within the first 30 days of purchase, we provide:

  • Repair Support: Free repair string or patches if required.

Exchanges

  • Exchanges are available for new, unused products within 30 days.

  • Customer Responsibility: Customers cover all shipping fees and a 15% restocking fee.

  • Incorrect Size Received: If we sent the wrong size in your original order, please contact us within 35 days. The product must be unused, and we’ll send you the correct item at no extra cost.

Returns

  • Returns are accepted for unused products only.

  • Customer Responsibility: Customers cover all return shipping fees plus a $15 restocking fee.

  • Return Address:
    Nag Bags
    PO BOX 2166
    Princeton, BC V0X 1W0
    Canada

Damage Claims

If your product arrives damaged, please fill out our Damage Form. Our team will promptly review your situation and work with you to resolve it.

Product Care

For detailed care and maintenance, please see our Nag Bag Care Instructions Guide.

Disclaimer

Nag Bags – Natural Alternative Grazers Inc. and its employees are not liable for injury or damage of any nature resulting from the use of our products. Your safety and satisfaction remain our top priorities.