First 30 Days

Within the initial 30 days from the date of purchase, Nag Bags is committed to ensuring your satisfaction. We offer the following services during this period. 
Repair Support: Nag Bags will provide you with any necessary repair string or patches at no cost.   

Exchanges

If you've ordered the wrong size or have decided to change your hay bale size, worry not. We offer exchanges for new, unused products within 30 days. Please note the following:

• Customer Responsibility: Customers are responsible for covering all shipping fees associated with the exchange, along with a restocking fee of 15%.
• Received the Wrong Size? In case you received the wrong size in your original order, you have up to 35 days from the purchase date to contact us. The product must remain new and unused, and we'll make sure you receive the correct item you initially ordered.

Returns

If you need to return an unused product, kindly reach out to us with your order number and product details. We'll promptly provide you with instructions for the return process. Please bear in mind the following:

• Customer Responsibility: Customers are responsible for covering all shipping fees related to the return, as well as a restocking fee of $15.
• Return Address: Please send return parcels to the following address: PO BOX 2166, Princeton BC V0X 1W0, Canada. 

Shipping

We take pride in our ability to ship our products worldwide. While some restrictions may apply to certain items, we strive to offer shipping options that cater to your needs. When you place an order, we'll estimate shipping and delivery dates based on item availability and your selected shipping preferences. Shipping date estimates may be provided by the chosen shipping provider during the checkout process.

International Shipping: If your country is not listed among the available shipping destinations, please do not hesitate to get in touch with us. We'll verify whether our products can be shipped to your location and assist accordingly.  

Damage

At Nag Bags, we take damage seriously and are here to assist you in finding solutions. To report any damage, please fill out our damage form, and we will promptly reach out to review the situation.  

Nag Bag Care

For comprehensive care instructions regarding your Nag Bag products, please refer to our care instructions guide, which can be found here.  

Product Disclaimer

The owners and employees of Nag Bags - Natural Alternative Grazers Inc. are not liable for any injury or damage of any nature resulting from the use of Nag Bags products. Your safety and satisfaction remain our top priorities.